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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each and every page. A pop-up menu will appear. It comprises exhaustive information about all the operations that you can carry out on the page in question. Each popup appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast range of tutorial video clips describing how to use our Control Panel. They're designed for those of you who want to see how things are being done rather than just reading articles. In this way, anyone can quickly become familiar with our Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you need, have a look at our extensive Frequently Asked Questions database, which comprises questions asked by real clients and offers practical solutions. We periodically update our FAQ database with new articles in order to encompass all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions section either, you can contact our great team of customer support engineers available 24-7-365 and eager to help you with any query. Each support ticket you submit will be responded to in less than 60 minutes (the average trouble ticket response time being approximately 20 minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com